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Saguaro Man Ticket Rollover/Refund FAQ

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Map of AZ showing Wilcox, AZUpdate 06/08/2021

Please fill out the SMan Ticket Refund request if you wish to have your tickets refunded.

Or you if you wish to Rollover your ticket(s) to Saguaro Man 2022 – fill out a Ticket Rollover Request
** Tickets that are rolled over to the 2022 event will not be resold this year. This will help further reduce the number of participants at SMan 2021

For the latest ticket information see the Saguaro Man Tickets page

Saguaro Man 2021 dates have been announced and 2020 ticket holders have the option to rollover their tickets or request a refund now, and get into an early-bird sale this summer.

Questions? Email arizona @burningman.org

How do I Rollover my SMan 2020?

You would have received an email update on 04/12/2021 with information on rollover tickets. Having read the email and the FAQ below, if you still have questions – please email tickets @azburners.org

How do I request a refund?

Fill out this form to Request a Refund for your 2020 tickets. If you don’t contact us, your ticket will be automatically rolled over for 2021. (updated 4/12/2021)

Frequently Asked Questions

Q: What are my options?
A: You can Rollover your tickets To 2022 or you can request a refund. More info below on refunds and rollovers. (updated 3/29/2021)

Q: How do I request a roll-over or refund
A: Fill out this form to Request a Refund your 2020 tickets.

Q: How soon will I receive my refund?
A: Saguaro Man has issued approximately 200 refunds to date. Unfortunately as a not-for-profit, we don’t carry over large cash reserves. We continue to collect refund requests, but payments will be delayed until after tickets sales start in September. We hope to start issuing refunds no later than September 15th. There are many people reaching out for tickets, so we will definitely be able to honor all refund requests. (updated 08/26/2021)

Q: How do I transfer a ticket
A: See Tickets page (updated 07/05/2021)

Q: Will I get pre-sale access to SMan 2021 tickets if I request a refund?
A: Yes! Every person who received a refund in 2020 ticket will be invited to the 2021 pre-sale. See Tickets page for dates. (updated 08/26/2021)

Q: What are the dates for Saguaro Man 2021?
A: See the Saguaro Man 2021 page for details

Q: What are the dates for Saguaro Man 2022?
A: Very likely May 2022

Q: How much of a refund will I receive?
A: We issue refunds on the full price you paid, minus fees charged by the ticketing vendor and credit card companies. Fees make up less than $5 of the ticket price. (updated 8/26/2021)

Q: How do I look up my 2020 tickets?

A: Log into https://burnertickets.com and click on “Events” and scroll down to “Saguaro Man 2020” and you will see your tickets and ticket numbers. The “My Events/Transfers” link won’t list SM2020 because the original event date is in the past.

Q: Since we didn’t have a 2020 event, what did we spend money on in 2020?
A: Land! We now own 80 acres of high-desert land in Cochise County – near the town of Wilcox, AZ. We also owe taxes on the land, pay for insurance, etc.

Q: When can we visit the land?
A: DPW, the Land team, etc. are doing work on the land, but we won’t be hosting any recreational events on the land at this time. If/when DPW or Land teams need volunteers, they will reach out. See: https://azburners.org/departments/ to learn how to join these teams.